Shipping & Returns

Getting Aboraa to you, wherever you are

Shipping Policy

At Aboraa Organics, we carefully prepare every order before it makes its way to you. We currently offer delivery within Ghana only.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Delivery times may vary depending on your location and the courier service used. Once your order has been dispatched, you will receive the available delivery information to help you track or receive your package.

Please ensure that your delivery address and contact details are correct when placing your order. Aboraa Organics is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to courier operations, weather, public holidays, or circumstances beyond our control. We appreciate your patience while your order makes its journey to you.

International Shipping

We currently do not offer international shipping. We hope to expand our delivery destinations in the future and will announce any updates as they become available.

Returns & Exchanges

Because our products are skincare products and for hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or tampered with.

If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will assess the issue and, where appropriate, arrange a replacement or another suitable resolution.

Please do not return an item before contacting us. We need to assess the issue first and provide instructions where a return is necessary.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

Refunds

Where a refund is approved, the refund will be processed using the applicable payment method. Processing times may vary depending on the payment provider.

Still have questions? We're here to help. Get in touch and we'll respond within 1–2 business days.